Help centre

How Can We Help?

Find answers to common questions below, or reach out to us directly.

Response time

Within 24–48 hours

Frequently Asked Questions

How accurate are the AI predictions?+

Our AI analyses live ESPN data and uses Claude to generate predictions with confidence scores. Win rates vary by sport and market, but our models typically achieve 55–65% accuracy on high-confidence picks. Always use predictions as one data point among many — never as a guarantee.

How often are predictions updated?+

Predictions are regenerated every 6 hours using live ESPN scoreboard and schedule data. For live matches, the Oracle AI preview provides real-time analysis. You'll see a 'last updated' timestamp on every prediction card.

What sports does PrediQs AI cover?+

We currently cover NFL, NBA, MLB, and Soccer, including major European leagues and international competitions. World Cup 2026 coverage will expand significantly as the tournament approaches.

What is the Kelly Criterion calculator?+

The Kelly Criterion calculates the optimal bet size based on your edge and bankroll. Enter bookmaker odds and your estimated win probability to receive a suggested fraction.

How do I cancel my subscription?+

Subscriptions are managed through the App Store or Google Play Store. Open your device's subscription settings, find PrediQs AI, and select Cancel. Cancellation takes effect at the end of the billing period.

Is my financial data safe?+

Bankroll data is stored securely with encryption in transit and at rest. We never store bank or payment details — payment processing is handled by Stripe, a PCI-DSS compliant processor.

What is the difference between Free and Premium?+

Free provides 5 AI predictions per day and basic bankroll tracking. Premium unlocks unlimited predictions, Oracle AI previews, bookmaker odds comparison, full bankroll tools, analytics, and priority assistant access.

How does the AI assistant work?+

The assistant is powered by Anthropic's Claude model. Ask about team form, value picks, bankroll strategy, rules, or match analysis. It can use your betting history for personalised guidance.

Can I delete my account?+

Yes. Go to Profile > Delete Account in the app. This permanently removes predictions history, bankroll records, and chats. Alternatively, email support@prediqsai.com.

I found a bug. How do I report it?+

Email support@prediqsai.com with the bug description, device model, OS version, reproduction steps, and screenshots when possible. We aim to respond within 24–48 hours.

Account Deletion

To request deletion of your account and associated data, email us from your registered address at support@prediqsai.com.

Still have questions?

Our team will get back to you within 24–48 hours.

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If gambling is causing problems, call the National Problem Gambling Helpline at 1-800-522-4700 (24/7, free, confidential).